Terms & Conditions

Returns | Domestic Shipping | International Shipping | Shipping Insurance | Shipping Restrictions | Legal

General Information: 

Purchaser, by placing an order, makes an offer to purchase pursuant to these terms and conditions, which offer, if accepted by DuraGRIT Inc., is accepted within the province of Ontario, and purchaser consents to the jurisdiction of the courts of the province of Ontario for the limited purpose of dispute arising between the parties resulting from this transaction and agrees that the laws of the province of Ontario shall apply.

By opening or using a product purchased from us, the purchaser agrees to be bound by the term and conditions of sale as set forth below. If you do not agree to the terms and conditions of sale, please ship the product back to us unopened within 5 days of receipt via UPS Ground Service or USPS shipping for a full refund (less S/H charges).

DuraGRIT Inc. makes no warranty, either expressed or implied, of merchantability or fitness for any particular purpose, and none shall be implied by law. Final determination of suitability of any item sold for the use contemplated by purchaser is the sole responsibility of the purchase, and seller shall have no responsibility in connection with such determination.

DuraGRIT Inc. will not be responsible for any consequential or incidental damages resulting from the sale, non-delivery, use or improper function of any products purchased from us. The responsibility, if any is imposed, of DuraGRIT Inc. in regard to any item purchased shall be limited to the monetary value of the merchandise purchased.

 


 

 

Returns / Exchanges

Returns: DuraGRIT is committed to your complete satisfaction. We offer a 30-day money back guarantee. Upon receipt of your order be sure to inspect each item and, if you are not completely satisfied, just return it for a full refund (less shipping) to the address below. 
 
Returns are accepted without a restocking fee provided that the item is in ’New’ condition and has not been used. If you find it necessary to return an item to us for repair, replacement or refund, repackage it securely in a shipping carton and send it, prepaid and insured, to:
 
Returns
DuraGRIT Inc.
23 Lacewood Cr. 
Toronto, ON
Canada  M3A 2Z3
 
Damaged in Delivery: Please inspect your product order for damage. In the event merchandise is received damaged or merchandise is missing, please keep the original shipping carton and take the following steps:  
 
- Always quote your invoice or order number in your email.
- Describe in detail the damage to your product. Include digital photos to help us understand the problem.
- DuraGRIT will issue you a RTA number and arrange for replacement or credit.
 
Defective Merchandise: If you receive a defective item, please contact DuraGRIT Customer Service between 9:00 AM - 5:00 PM (ET), Monday - Friday, at our toll-free number: 1 (844) 447-4748, or e-mail us using the Contact Us page and describe the problem.
 

 


 


www.USPS.com

Contact USPS at: https://www.usps.com/help/contact-us.htm

1-800-ASK-USPS (1-800-275-8777)

 


 

 

Domestic Shipping (within the USA)

All domestic orders are shipped using the United States Postal Service (U.S.P.S.)

Orders over $49 shipped within the USA will receive FREE SHIPPING!

Orders $49 or less will be quoted using the U.S.P.S. real time shipping calculator. DuraGRIT does not charge a handling fee.

DuraGRIT ships within the USA using USPS Priority Mail, as it includes tracking and insurance.

For more details on USPS shipping methods within the USA, visit:
https://www.usps.com/ship/priority-mail.htm

If you have any questions regarding USPS shipping methods, please Contact USPS at:
https://www.usps.com/help/contact-us.htm
or 1-800-ASK-USPS (1-800-275-8777)

 


 

 

International Shipping (outside of the USA)

All international orders are shipped using the United States Postal Service (U.S.P.S.)

(Russian orders: please see "Shipping Restrictions" below).

International shipping is quoted using the U.S.P.S. real time shipping calculator. DuraGRIT does not charge a handling fee.

You are welcome to select the shipping method of your choice when you checkout.
DuraGRIT offers the following International shipping methods:

 

*** Please Note: USPS First Class Package International does not include Tracking or Insurance. ***

Once a package has been given to USPS, DuraGRIT will send you a confirmation that the order has been shipped. If tracking is included in your selected shipment method, we will send you the tracking number.
DuraGRIT is not liable for packages that are lost by USPS. We will be happy to help co-ordinate with you and USPS if a package does unfortunately go missing. But DuraGRIT is not liable for the missing package and its contents, as it is out of our control once we've handed it over to USPS.
If you have any concerns, please select USPS Priority Mail International instead of USPS First Class International, as it includes International Tracking.

 


 

 

Shipping Insurance

*** USPS First Class International does not include Insurance or Tracking. ***

Insurance may be included in your Priority Mail shipment, depending on USPS' policy on which country you are shipping to.
If you wish to purchase additional insurance - over and above what is already included - for your USPS Priority Mail shipment, please Contact DuraGRIT before placing your order.

The following details regarding USPS shipping insurance policy are quoted directly from the USPS website.
For the most current information, or if you have any questions regarding shipping insurance, please Contact USPS at:
https://www.usps.com/help/contact-us.htm
or 1-800-ASK-USPS (1-800-275-8777)

Insurance for USPS Priority Mail Domestic (shipped within the USA)

USPS Priority Mail Domestic

Quoted from: http://pe.usps.com/text/dmm300/503.htm#1233501

4.2 Insurance Coverage — Priority Mail

Priority Mail pieces bearing an Intelligent Mail package barcode (IMpb) or USPS retail tracking barcode (see 4.3.4) are insured against loss, damage, or missing contents, up to a maximum of $50.00 or $100.00, subject to the following:

a. Insurance coverage is provided against loss, damage, or missing contents and is limited to a maximum liability of $100.00 when the Priority Mail pieces bear an Intelligent Mail package barcode (IMpb) and if the mailer pays Commercial Plus prices.

b. Insurance coverage is provided against loss, damage, or missing contents and limited to a maximum liability of $50.00 when the Priority Mail pieces bear an IMpb or USPS retail tracking barcode, and does not otherwise qualify for $100.00 of insurance coverage as described in 4.2a..

c. In addition to the insurance coverage under 4.2a. or 4.2b., additional Priority Mail insurance may be purchased up to a maximum coverage of $5,000.00.

d. Priority Mail pieces meeting the requirements under 4.2, but not supported by a Shipping Services file must have a full acceptance scan in order to qualify for automatic insurance coverage.

e. Nonnegotiable documents are insured against loss, damage, or missing contents, up to $50.00 per piece, subject to the maximum limit per occurrence as defined in 609.

f. Insurance coverage under 4.2a. or 4.2b. is not provided for Priority Mail pieces mailed as Merchandise Return Service, Priority Mail Open and Distribute, or Premium Forwarding Service.

g. Customers may file claims online for insured domestic Priority Mail items at www.usps.com/domestic-claims. Additional terms for indemnity claims are in 609.

Insurance for USPS Priority Mail International (shipped outside the USA)

USPS Priority Mail International Insurance

Quoted from: https://www.usps.com/international/insurance-extra-services.htm

Uninsured Priority Mail International packages include indemnity against loss, damage, or missing contents. Coverage is calculated based on the weight of the package or the value of the contents, whichever is less. For a fee, additional insurance may be available for Priority Mail International parcels containing merchandise.

When international insurance is purchased, it replaces indemnity coverage. Indemnity and insurance is not available for Priority Mail International Flat Rate Envelopes or Small Flat Rate Priced Boxes.

Additional insurance limits vary by country. See Individual Country Listings: http://pe.usps.com/text/imm/ab_toc.htm

For more details, questions or concerns regarding USPS and their shipping methods, please Contact USPS at:
https://www.usps.com/help/contact-us.htm
or 1-800-ASK-USPS (1-800-275-8777.

 


 

 

Shipping Restrictions

Russia

К сожалению, заказы, высылаемые в Россию, редко приходят в целости и сохранности и вовремя или же не доходят до получателя вовсе. Поэтому наша фирма приняла решение более не высылать частные заказы в вашу страну. Мы очень сожалеем об этом, поскольку мы были бы рады, если бы Вы опробовали наши отличные инструменты. Ваша оплата будет возвращена на Ваш счёт посредством PayPal с нашими искренними извинениями.

Мы предлагаем Вам связаться с указанным ниже дилером DuraGRIT в России, у которого могут быть необходимые Вам инструменты. Доставка внутри России и СНГ будет намного более надёжной и быстрой, нежели международная доставка напрямую из США.

Приносим свои извинения, но вопрос доставки находится вне нашего контроля. Если у Вас будут какие-либо вопросы, пожалуйста, задавайте. Благодарим за Ваш интерес к нашему отличному инструменту.

Unfortunately DuraGRIT orders to Russia rarely arrive safely or on time and sometimes do not arrive at all. As a result, DuraGRIT no longer ships tools to your country. This is very unfortunate, as we would very much like you to experience our fine tools. Your money will be refunded in full via PayPal with our sincere apologies.

May we suggest that you contact one or both of the following Russian DuraGRIT dealers, who may have the tools you desire. Local postal service within Russia maybe more reliable than international service to Russia?

Our apologies but this is a matter that is not in our control. If you have any questions, please let us know.

Thank you for your interest in our fine tools.

Russian DuraGRIT Dealers:

MOSCOW:

Rezbaderevo

11-2-1, Artamonova str.
Moscow 121357
Russia

http://rezbaderevo.ru/



Пётр Макаренко
Petr Makarenko
71/2-70 Verhnjaja Pervomajskaja Street
Moscow
105077
Russia

8 (926) 385-69-77

E-mail: volandir@gmail.com


 

Legal

Limitation of Liability

Except where prohibited by law, in no event will DuraGRIT Inc. be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits. Some jurisdictions do not allow limitations of liability, so the foregoing limitation may not apply to you.

Indemnity

You agree to indemnify and hold DuraGRIT Inc., its officers, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against DuraGRIT Inc. by any third party due to or arising out of or in connection with your use of DuraGRIT Inc. products or this website.

Copyright

All content included as part of this site, such as text, logos, graphics, images and button icons, is the property of DuraGRIT Inc., or its content suppliers, and is protected by U.S. and international copyright and trademark laws. The compilation, collection, arrangement and assembly of all such content is the exclusive property of DuraGRIT Inc., and is protected by U.S. and international copyright laws. All software used in this site is the property of DuraGRIT Inc. or its software suppliers and is protected by U.S. and international copyright laws. All such content and software may be used as a shopping resource. Any other use, such as reproducing, distributing or commercially exploiting such content and software, is strictly prohibited.

TRADEMARKS

“DuraGRIT” is a trademark of DuraGRIT Inc., and is protected by U.S. and international trademark laws.

"Dremel" is a trademark of Robert Bosch Tool Corporation, and is protected U.S. and international trademark laws.

DuraGRIT Tungsten Carbide Tools and Burrs That Really Work and Work

Call Dura-GRIT Toll Free:  1 (844) 447-GRIT (4748)

* FREE SHIPPING within the USA on all orders over $49

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